BænkHelp and support
Answers to the usual questions, and how to reach me.
Need help?
Write to heinevh@gmail.com. I read everything and usually answer within a few days.
Questions
Do I need an account?
No. Bænk works the moment you open it. If you want to keep your benches, sits and saves when you get a new phone, you can link Sign in with Apple or your email on the You tab.
Who can see what I add?
Benches, sits, notes and photos are public: everyone who uses Bænk can see them, along with the name on your profile. Your saved benches are private. Read more in the privacy policy.
How does following work?
Following someone shows the benches they add and sit on in Sits → Friends, and you can get a notification too. Both arrive a couple of hours later, never while they're still sitting there. To let a friend follow you, share your friend link from You → Friends; whoever opens it can follow you straight away. Or tap someone's name on a sit and ask to follow them; they decide. Who follows whom is private to the two of you. You can remove a follower, or make a new link so old ones stop working, at any time.
Does a photo reveal where I live?
Location and other hidden details are removed from photos before they are uploaded. The bench itself sits where you put the pin. Faces the app finds in a photo are blurred on your phone before it is uploaded.
How do I delete my data?
On the You tab, choose Delete my data. Your sits, saves, photos and profile are removed straight away.
I tipped. What did I get?
Tips keep Bænk free and without ads. Your profile gets a supporter mark, and your own pins turn clay coloured. A tip doesn't unlock anything else. Payments go through Apple, so refunds are handled at reportaproblem.apple.com.
A bench is wrong or a photo isn't OK
Write to heinevh@gmail.com with the bench name and roughly where it is, and I'll look at it. The community guidelines explain what belongs on Bænk.
Hjælp og support
Brug for hjælp? Skriv til heinevh@gmail.com.
Skal jeg have en konto?
Du behøver ingen konto.
Hvem kan se det, jeg tilføjer?
Bænke, hvil, noter og billeder er offentlige, og dine gemte bænke er private. Billeder får fjernet placering, før de uploades, og ansigter, appen finder, sløres på telefonen.
Hvordan virker det at følge nogen?
Følger du nogen, ser du de bænke, de tilføjer og sidder på, under Hvil → Venner, og du kan også få en notifikation. Begge dele kommer et par timer efter, aldrig mens de stadig sidder der. Vil du have en ven til at følge dig, så del dit vennelink under Dig → Venner; den, der åbner det, kan følge dig med det samme. Eller tryk på et navn ved et hvil og bed om at følge personen; så bestemmer de. Hvem der følger hvem, er privat mellem jer to. Du kan altid fjerne en følger eller lave et nyt link, så de gamle holder op med at virke.
Hvordan sletter jeg mine data?
Du kan slette dine data under Dig i appen.
Drikkepenge
Drikkepenge betales gennem Apple og låser ikke noget op, men giver et supporter-mærke.